Via Condotti 15, 00187 Roma, Italy
+39066785712 | info@quart-zwind.com
Privacy Policy
At Quartzwind, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to maintaining the trust you place in us by protecting your data with care and transparency.
Last updated: November 20, 2024
Information We Collect
Personal Information You Provide
When you interact with our website or contact us, you may choose to provide certain personal information. This includes information you submit through contact forms, such as your name, email address, and details about your project or inquiry. We collect only the information necessary to respond to your requests and provide our services effectively.
You are never required to provide personal information simply to browse our website. All data submission is voluntary and occurs only when you choose to engage with specific features like contact forms or service inquiries.
Automatically Collected Information
Like most websites, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This information helps us understand how visitors use our website and allows us to improve the user experience.
We collect this data through cookies and similar tracking technologies. You can learn more about our use of cookies in our Cookie Policy.
Analytics and Usage Data
We use analytics services to understand website traffic patterns and user behavior. These services collect information about how you navigate our site, which pages you visit, and how long you stay on each page. This aggregated data helps us improve our content and user experience but does not personally identify you.
How We Use Your Information
Providing and Improving Our Services
We use your personal information primarily to respond to your inquiries, provide the services you request, and communicate with you about your projects. When you contact us through our website, we use your email address and other provided information to send you relevant responses and follow-up communications related to your inquiry.
Website Improvement and Analytics
We analyze usage data to understand how visitors interact with our website. This helps us identify popular content, discover technical issues, and make informed decisions about website improvements. All analytics are performed with aggregated, anonymized data whenever possible.
Marketing Communications
With your explicit consent, we may send you information about our services, updates about game development, or other content we believe may interest you. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
Legal Basis for Processing
We process your personal data based on several legal grounds. When you submit a contact form, we process your data to fulfill our contractual obligations or take steps toward forming a contract. For analytics and improvements, we rely on our legitimate interest in operating and improving our website. For marketing, we obtain your explicit consent before processing your data for these purposes.
Data Sharing and Third Parties
Service Providers
We may share your information with carefully selected third-party service providers who assist us in operating our website and delivering our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data and use it only for the purposes we specify.
Analytics Partners
We use analytics services to understand website usage and improve user experience. These services may collect information about your visit through cookies and similar technologies. Analytics partners process data according to their own privacy policies, and we ensure they maintain appropriate data protection standards.
Legal Requirements
We may disclose your personal information if required by law or in response to valid legal requests from governmental authorities. We may also disclose information to protect our rights, property, or safety, or that of our users or the public, when we believe disclosure is necessary or appropriate.
No Data Sales
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is important to us, and we maintain strict policies against monetizing personal data through sales to external parties.
How We Protect Your Information
Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using secure connections, encryption where appropriate, and maintaining secure storage systems for data we collect.
Data Encryption and Storage
Personal data transmitted through our website is protected using industry-standard encryption protocols. We store your information on secure servers with restricted access, and we regularly review our security practices to ensure they meet current standards.
Access Controls
We limit access to personal information to employees and service providers who need it to perform their duties. All individuals with access to your data are bound by confidentiality obligations and receive training on data protection practices.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it according to our data retention policies.
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws. We maintain incident response procedures to quickly identify, contain, and address security incidents.
Your Privacy Rights
Right to Access
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal data in a commonly used format. This allows you to verify the accuracy of the information we maintain and understand how we process it.
Right to Rectification
If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. We will promptly update or correct your information upon receiving a valid request and verification of your identity.
Right to Erasure
You have the right to request deletion of your personal information under certain circumstances. This includes situations where the data is no longer necessary for the purposes it was collected, you withdraw consent, or you object to processing. We will honor deletion requests except where we have legitimate legal grounds to retain the information.
Right to Data Portability
Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transmit this data directly to another service provider where technically feasible.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. When you object, we will cease processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided at the top of this page. We will respond to your request within the timeframes required by applicable data protection laws, typically within 30 days. We may need to verify your identity before processing certain requests to protect your privacy and security.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. Your privacy is important to us, and we respect your choice to browse without sharing personal data. If you prefer not to share your information with us, you have several options available.
Avoid filling out contact forms or any data-submitting features. You can explore our services, read about our methodology, and browse our website without providing any personal information.
Disable cookies through your browser settings. Visit our Cookie Policy for detailed instructions on how to manage cookies and tracking technologies. Most browsers allow you to control cookie acceptance and deletion.
Contact us directly to request the deletion of any previously shared personal data. We will process your request promptly and confirm when your data has been removed from our systems.
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request in accordance with applicable data protection regulations and confirm the deletion within 30 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems promptly.
International Data Transfers
As we are based in Italy and operate within the European Union, we primarily process data within the EU. However, some of our service providers may be located in other countries. When we transfer personal data outside the EU, we ensure appropriate safeguards are in place to protect your information in accordance with EU data protection standards.
These safeguards may include standard contractual clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms. We take steps to ensure that your data receives the same level of protection regardless of where it is processed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please don't hesitate to contact us. We are committed to addressing your privacy questions and concerns promptly and transparently.
Email: info@quart-zwind.com
Phone: +39066785712
Address: Via Condotti 15, 00187 Roma, Italy